Terms & Conditions

1. Agreement to Terms

By accessing and using the Roçavanilla website (rocavanilla.com), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

2. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, photographs, and software, is the property of Roçavanilla and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this website without our prior written consent.

3. Use of Website

You agree to use this website only for lawful purposes and in a way that does not:

• Infringe the rights of others
• Restrict or inhibit anyone else's use of the website
• Violate any applicable laws or regulations
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website

4. Products and Services

All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice.

Product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

Prices are subject to change without notice. We reserve the right to refuse or cancel any order for any reason.

5. Orders and Payment

When e-commerce functionality is enabled:

• All orders are subject to acceptance and availability
• Prices are displayed in the applicable currency and include/exclude taxes as indicated
• Payment must be received in full before dispatch
• We reserve the right to refuse any order at our discretion

6. Shipping and Delivery

Shipping times and costs vary depending on destination. Delivery estimates are provided in good faith but are not guaranteed. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

Risk of loss and title for items pass to you upon delivery to the carrier.

7. Returns and Refunds

Due to the perishable nature of our products, returns are accepted only if:

• The product arrives damaged or defective
• The wrong product was delivered
• You notify us within 7 days of receipt

Please contact us at [email protected] with photos and details of any issues. Refunds will be processed within 14 business days of approval.

8. User Content

By submitting content through our contact forms, newsletter signup, or other means, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content in connection with our business operations.

You represent that you own or have the necessary rights to submit such content and that it does not violate any third-party rights.

9. Disclaimer of Warranties

This website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Roçavanilla shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Our total liability for any claim arising from these terms or your use of the website shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Roçavanilla and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these terms.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites. Your use of third-party websites is at your own risk.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any disputes arising from these terms shall be resolved in the courts of England and Wales.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us: